Privacy Policy

Who we are

Pristine Gas Ltd (“we”, “us”, “our”) is a private limited company registered in England and Wales (Company No. 13888294). We provide gas engineering, electrical, and plumbing services across London. Our registered office is 159a High Street, Hornchurch, England, RM11 3YD. We can be contacted at info@pristinegas.co.uk or 07472 251465.

This Privacy Policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect and why

Contact enquiries

If you submit a contact form on this website, we collect your name, phone number, email address, and the details of your enquiry. This data is processed by Web3Forms and forwarded directly to our email inbox. We use this data solely to respond to your enquiry. We do not share it with any third party for marketing purposes. Web3Forms processes form submissions on servers which may be located outside the UK — their privacy policy is available at web3forms.com/privacy.

Google Analytics

If you accept analytics cookies on our cookie banner, we collect anonymised usage data via Google Analytics 4 (GA4). This includes pages visited, time on site, device type, and approximate geographic location (city level). No personally identifiable information is collected via Google Analytics. Data is processed by Google LLC under the EU-US Data Privacy Framework. Analytics data is retained for 14 months and is used only to understand how visitors use our website and to improve it. You can withdraw consent at any time by clearing your browser cookies and localStorage — the cookie banner will reappear and you can choose “Reject Optional”.

Google Fonts

This website does not load Google Fonts from Google’s CDN. The Inter font used on this site is self-hosted on our own servers. No font requests are made to Google’s servers when you visit this website.

Cookie consent

When you interact with our cookie banner, we store your preference in your browser’s localStorage (not a cookie). This stores only whether you accepted or rejected optional analytics cookies. No personal data is included in this value. See our Cookie Policy for full details.

Cookies

We use functional localStorage values (cookie_accepted, cookie_analytics) which are strictly necessary for the website to remember your consent choice. If you accept analytics cookies, Google Analytics sets _ga and _ga_G9WYL7QHT8 cookies in your browser. See our Cookie Policy for full details of each cookie, its purpose, and duration.

External links

This website contains links to external websites including Gas Safe Register, Google Maps, and WhatsApp. We are not responsible for the privacy practices of any external site. We recommend you read their privacy policies before providing them with personal data.

Your rights under UK GDPR

Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to processing; request restriction of processing; and data portability. To exercise any of these rights, contact us at info@pristinegas.co.uk. We will respond within one calendar month.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after any changes constitutes acceptance of the updated policy.

Questions

For any questions about this Privacy Policy or our data practices, contact us at info@pristinegas.co.uk or call 07472 251465.